Our strategy and values
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Our strategy
Our purpose is to improve lives by providing the best possible care to our patients and their families.
In light of the feedback from our large-scale ‘Our Next Step’ engagement work and the experiences through the pandemic, we have identified three big priorities for Oxleas for 2021 – 2024:
Our values
Our values express our heart at Oxleas.
They are the lens we look through to guide our behaviours day-to-day, informing how we act, the decisions we make, and how we work with our service users, patients, families, carers, and colleagues.
Our values are:
- We’re Kind: We show consideration, concern and thoughtfulness towards everyone.
- We’re Fair: We embrace difference, treat everyone with respect and promote diversity, equity and inclusion.
- We Listen: We always seek to understand, learn, and improve.
- We Care: We work together and innovate to put our service users at the heart of everything we do.
Our values have been developed through discussions with our staff, patients, and local people about what our priorities should be to support us to achieve our mission of ‘Improving lives’.
They have also emerged through open and honest conversations about race inequality and difference and how we can continually create an environment that delivers excellent patient care and makes Oxleas a great place to work.
1 Achieving zero delays
The amount of time a patient should expect to wait for a service should be well-defined and understood by both patients and staff. We want Oxleas to be known for delivering the right care at the right time with zero delays.
Achieving zero delays from Oxleas NHS on Vimeo.
2 Delivering great out-of-hospital care
We will achieve great out-of-hospital care by co-designing our services with those who use our services and their loved ones. We are also keen to work in close partnership with local GPs, the voluntary sector and our local providers. We will support our service users to have greater choice and control and be supported to live well in their communities.
Great Out of Hospital Care from Oxleas NHS on Vimeo.
3 Making Oxleas a great place to work
We will only deliver outstanding care to our patients if we take the best possible care of our staff. We want our people to be given opportunities to develop and thrive and to feel supported to give their best every day. We want every person in Oxleas to be treated kindly, fairly and with care.
Building blocks for change
To help us achieve these three big priorities, we will be taking forward the following programmes
- Our building blocks for change:
- Delivering quality management
- Bolstering our service user, patient, carer involvement and co-production
- Creating a safety and learning culture
- Increasing our focus on service inequalities
- Effective partnership working
- Reducing violence, aggression and abuse against our staff
- Increasing digital and remote service delivery
- Making best use of our resources.
Download our strategy and a summary infographic below. Please contact oxl-tr.communications@nhs.net if you would like the documents in a different format.
View more of our strategies in our Oxleas Strategies Library: https://www.oxleasstrategies.com/
